Ticket System
Create a support ticket system so members can privately reach your staff for help, reports, or applications.
Overview
Sorea's ticket system creates private channels for each ticket, visible only to the member who opened it and your support staff. Tickets can be opened via a button panel, making it easy for members to get help.
How It Works
- 1Set up a ticket panel with a button in a channel (e.g. #support)
- 2A member clicks the button to open a ticket
- 3Sorea creates a private channel visible to the member and support roles
- 4Staff and the member communicate in the private channel
- 5When resolved, a staff member closes the ticket
Setup
You need Manage Server permission to set up the ticket system.
To set up the ticket system:
- Use /ticket setup to create a ticket panel in a channel
- Configure which roles can see and manage tickets
- Optionally set a ticket category where new ticket channels are created
- Customize the panel message and button text
Features
Button Panel
Clean embed with a button for members to open tickets.
Private Channels
Each ticket gets its own private channel.
Support Roles
Configure which roles can view and respond to tickets.
Ticket Logs
Keep track of all opened and closed tickets.
Commands
| Command | Description |
|---|---|
/ticket setup | Create a ticket panel in the current channel |
/ticket close | Close the current ticket |
/ticket add | Add a member to the current ticket |
/ticket remove | Remove a member from the current ticket |